Catwoman DLC Sneaks Out of New Copies of Arkham City [Updated]
Original Story: There have been reports that players are receiving new copies of Batman: Arkham City packed with Catwoman DLC cards that have no code. This is a major deal, as the Catwoman DLC adds a new opening to the game, as well as gameplay portions with the Cat that make up about 10% of the total game experience. Add to that the fact that Catwoman was a highly advertised part of the game, and there’s a recipe for trouble.
The problems don’t stop there, though, numerous users are reporting issues redeeming the codes that actually were printed, and some codes for the myriad pre-order skins that were available are not properly redeemable as well (although how widespread the skin issue is has yet to be determined). Rocksteady has only issued a statement through the game’s Twitter account so far, but no official word has come down about how things will be resolved.
By all accounts Arkham City is literally the greatest superhero game of all time (our review will be up on the site in the coming days), but issues like this definitely mar what should be a flawlessly awesome event for gamers. Does this build a bigger case against online passes and content locked behind DLC? Or is this a necessary evil?
Update: There has still been no official solution issued by Rocksteady, but Joystiq got a tip from a reader who received instructions from Warner Bros. customer service:
A Joystiq tipster by the name of Michel contacted customer service, and was told to provide the following:
- A dated proof of purchase (receipt, invoice) showing the purchase of a NEW copy of the game (not a rented or used copy, nor a copy purchased from eBay)
- Your gamertag for Xbox Live, or your profile for the PSN
- Your email address
- A scan or digital picture of the package and game disc(s)
- A scan or digital picture of the code sheet (both sides).
Upon receipt of the information, customer service promised it would “escalate” Michel’s issue “so a code can be produced.”
Hopefully this won’t be the permanent solution to the problem, as it’s quite a bit of legwork for the customer to correct the company’s screw-up.